FAQs

• How do I place an order?
  Each piece begins with a choice. Select your design, your size, and
  your story—then follow our seamless checkout. We accept all major
  cards, PayPal, and Apple Pay.

• Can I change or cancel my order?
  If your heart shifts, we understand. You may modify or cancel
  within 2 hours of purchase—just reach out to our care team.

• Is my payment secure?
  Completely. Every transaction is encrypted and protected, so your
  details remain yours alone.

• Do you ship internationally?
  Yes. Our pieces travel the world, just like the stories they carry.
  Delivery times and costs vary by destination and are shown at
  checkout.

• When will my jewellery arrive?
  Within Australia: 2–5 business days. Express and international
  options are available for those who can’t wait to meet their piece.

• Can I track my order?
  Of course. Once your jewellery begins its journey, you’ll receive a
  tracking link to follow its path.

• What materials do you use?
  We work with ethically sourced precious metals and conflict-free
  stones. Each piece is designed to endure—and to evoke.

• Is your jewellery hypoallergenic?
  Yes. Our designs are nickel-free and gentle on sensitive skin.

• What is your return policy?
  If your piece doesn’t feel quite right, you may return it within 14
  days—provided it’s unworn and in its original packaging.

• How do I begin a return or exchange?
  Visit our Returns Portal or email us with your order number. We’ll
  guide you with care.

• How should I care for my jewellery?
  Treat it gently. Store in a soft pouch, avoid moisture and perfumes,
  and polish with a lint-free cloth.

• Can I wear it every day?
  All of our designs are made for daily wear. But like all precious
  things, they appreciate a little tenderness.

• Is your jewellery sustainably made?
  Yes. We believe beauty should never come at the cost of integrity.
  Our materials are responsibly sourced, and our packaging is
  recyclable.

• Do you support ethical labour practices?
  Absolutely. Every hand that touches our jewellery is treated with
  respect and fairness.

• Do you offer gift wrapping?
  Yes. Every order arrives in our signature box, with optional gift
  wrapping and a handwritten note—because giving should feel as
  special as receiving.

• Can I include a personal message?
  You can. Add your words at checkout, and we’ll tuck them inside
  with care.

• How can I reach you?
  Email us at support@untd2.com or use our Contact page. We
  respond within 24 hours, always with warmth.

• Do you have a showroom?
  We are currently online-only.