Return & Repairs

Before attempting to return an order, please contact our customer service team at
service@UNTD2.com to request a returns authorisation.
To be eligible for a return:
● The item must be in its original condition, unused, and in its original packaging
● Proof of purchase is required
● We reserve the right to request photos before a return is approved

This Returns and Refunds Policy forms part of our Terms and Conditions of Sale.
We may update this policy at any time.

CHECK YOUR ORDER ON RECEIPT
Please inspect your order when it arrives and contact us straight away if there’s a problem.
Early reporting helps us investigate and resolve the issue quickly.

EXCEPTIONS / NON-RETURNABLE ITEMS
We do not accept returns on gift cards.
If you have questions about your specific item, please get in touch with us.

REFUNDS
Once we receive and inspect your return, we’ll let you know whether the refund has been
approved.
If approved, the refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your return was approved, contact us at
service@UNTD2.com.

YOUR STATUTORY RIGHTS
This policy does not affect your rights under Australian Consumer Law.

INCORRECT ITEMS
If you received the wrong item:
● Contact us via email at service@UNTD2.com
● Include photos if possible

We’ll review the issue and offer the best solution, which may include a replacement or refund.

DAMAGED ITEMS
If your item is damaged in transit:
● Accept delivery (do not refuse the parcel)
● Contact us immediately at service@UNTD2.com
● Include photos of the damage

We’ll assess the situation and offer a refund or replacement depending on the type of product
and issue.

FAULTY ITEMS
If you believe your item is faulty:

● Email us at service@UNTD2.com
● Include a description and any supporting images

We will investigate the issue and offer a repair, replacement or refund.
If your product doesn’t have a major fault, we’ll aim to resolve it within a reasonable time.
Please note:
● If no fault is found during testing, return postage will not be refunded
● Any return shipping costs will be advised after testing is complete

COMPLAINTS
If you're not satisfied with how your return or refund was handled, we want to hear from you.
Please contact our team at:
Email: service@UNTD2.com